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Almost entirely positive, but I'll try to give a fair review:COST INCLUDES EVERYTHINGIf you received consultations from other places, like I did, not only will you notice other places cost more, but they seem to always have a random extra charge, whether it is the medication you need, follow up visits, etc. IQ's price included all visits, medication, supplies, surgery, etc. (I will say, IQ had a teaser price available that was not a laser removal of the flap. However, if you try to choose this option, they will basically tell you that the doctors are not comfortable doing that surgery and you need to get the $500 more expensive option. I've been told that they've since removed this offer and now only offer the fully laser option).SURGERY WAS FAST, EASY, and PAINLESSMy surgeon was great. (Downside, I met her 10 minutes before the surgery and never saw her before or after. In exchange for IQ's lower prices, you need to accept that you could literally see a different doctor every single time you go in, and your surgeon will only be a very limited part of the surgery. In a lot of ways, it is the 'assembly line' version of a LASIK center. But, I cannot complain about the surgery. Both the surgeon and the tech were great. The process is maybe 15 minutes in the OR and really just about 1 minute under the machine. I was a bit tense, but they were great.RECOVERY IS EASYYou'll experience some discomfort after the surgery, so they advise sleeping for 4+ hours afterward and provide a sleeping pill to aid with this. I slept afterward and when I woke up I could see perfectly. I'm told some people are only at 80% of their vision at this point and have some trouble at night, but I had no problems at all. Truly, the worst part of the entire process is all the eye drops I had to use. Plan to not be able to get water or direct sunlight in your eyes for a couple weeks after.SCHEDULINGFor me, I had a consultation with a follow up to make sure my eyes were not too dry. Then I had the surgery (about 5-6 weeks later) with two follow-ups after that. I will say that they called and changed appointments on me twice, had me visit two different offices, and were booked quite a bit out for the surgery. It wasn't perfect, but I had all of my appointments and they went well.STAFFAll staff was good, which is nice because if you read the employee reviews on Indeed, they do not seem to love management. Nevertheless, I was treated well by everyone from receptionist to techs to doctors to surgeons.SALES PROCESSIt is worth remembering that even though you are in a medical setting, there is still a sales process going on. They don't do free consultations for the fun of it. Just because someone is wearing a white lab coat doesn't mean they aren't trying to sell you and close you right then and there. As long as you realize that's what is happening, that is fine. Don't mistake medical advice for a sales pitch and vice versa.SUMMARYAll in a all, I'm very happy with the process. I think there are some small areas they could improve, but they put together a quality product and a significantly better price than competitors in the area. I would send family or friends to visit.

I got the SMILE procedure done in Jan 2021 by Dr. Phan and his team. The entire process . starting from eligibility to the operation was very streamlined and professionalThere were multiple checks done before the procedure and I was explained in detail about the surgery. On the day of the procedure, my eyes were checked againand the surgery was done in 15-20 mins.Thanks to Dr. Tran for making sure that my eyes are making good progress after the operation. There are regular appointments scheduled to keep track of the progress.A big shout out to the entire staff, Amber, Dr. Tran and Dr. Phan for doing a great job and making this easier during COVID.

I was SHOCKED by my results! I recommend this place to my friends and family because I want them to have the best experience and results possible. I was taken care of from start to finish and all my questions were answered. The process for SMILE was quick so I recommend practicing at home in order to avoid feeling like your eye drifted away from the laser. The whole process was quick and the recovery didnt take long, since I could see the next day. The halos and glares that you experience at night will fade after a few weeks. I only experienced dryness the first couple days and felt normal after a week or so, i dont experience any fatigue or strain. I had to look at the laser for 23 seconds and for my post op checkup my vision was close to 20/15!!I have 20/20 vision possibly a bit better, I am 27 years old and wore glasses for 13 years.

Summary: Laser eye surgery isn't all sunshine and roses, but I highly recommended IQLV if you're going to get correction done. They're very busy, so explanations can be brief, and patient workflow could be improved (as of ~June 2021). Dr. Phan is a very skilled surgeon, but the SMILE procedure does require you keep your eyeball still for 15-20 seconds, so the results may depend on your understanding of and preparation for what happens before, during, and after your procedure (do your research, get mentally prepared, helps to have someone rehearse with you). Even if the surgery goes well, it'll change your overall vision compared to glasses or contacts (likely to reduce night time clarity, slightly reduce contrast, in addition to other risks), so take some time to assess the pros and cons for your situation. Overall, my wife and I don't regret the procedure, but it's been less than a year, and it's possible our (glasses-free) correction won't last over 5 years. Post-procedure, our eyes feel overall "weaker" and more prone to dryness.Eye drop brand makes a huge difference for us. The Oasis Tears eye drops (provided by IQLV) are the best we've tried. Other preservative free eye drops (like Refresh Tears) don't provide the visual clarity / moisture of the Oasis Tears.Me: -1.00 and -1.25 rightMy wife: -7.25 both (~cyc +1 axis 118)Post-procedure results: me (~20/20 rt eye), my wife (~20/20 both eyes)What improved over time: dry eyes, night glare and halosMy wife and I got the SMILE procedure done by Dr. Phan. My eyes had an allergic reaction to the procanamide numbing eye drops used during the surgery (very rare apparently). As a result, only my right eye underwent the SMILE procedure, and my left eye became blurry because of corneal erosion (from the procanamide). My main gripe about what happened was that I initially didn't get a good explanation about what happened or what to expect or do about it (probably because 1) it was a rare reaction 2) they were very busy).My vision post-procedure was worse than pre. After many follow up visits, I was given more details about the reaction and how long my eyes would take to recover. The post-op visits renewed my confidence for IQ laser vision. It took about 2-3 months before my left eye got back to ~95% of its former acuity. Now, at 8 months, I enjoy my vision on a daily basis; it's around 20/20 overall (since my left eye is only -1.00). I would not hesitate to do it all over again, but my visual acuity and clarity nowadays is worse than when I was using contacts / glasses.My wife got her SMILE done by Dr. Phan in June 2021. Her results are amazing. After the first day, she had almost no dry eyes, no redness, no pain, no discomfort, etc. She was also already seeing 20/20. We had prepared and rehearsed for her surgery every day for a week, so she wasn't surprised by any part of the process. Dr. Phan did a great job on my wife's surgery, but after 2 months, she still has some dry eyes. We're aware it'll take 3-6 months before the dryness aspect stabilizes.We don't know if this is a result of the surgery, but nowadays, both my wife and I tend to open our eyes more during our sleep, so we often wake up with a band of eye dryness across our eyeballs. That's why we depend on moisturizing eye drops every night before we sleep. Just keep that in mind if you think that laser eye surgery will eliminate all your eye product dependencies :)When you choose a doctor to correct your vision, you want the best, not only in skill, but you want someone who is looking out for your best interests. As such, your or another patient's procedure may take longer than expected, so don't be surprised if you have to wait your turn or your exams take longer. With your vision, it's best to be patient, prepare, and make informed decisions. IQ does get very busy, so you may need to do your own research. You have to be your own advocate, don't take anyone's word without understanding the implications.

This is my third weeks after SMILE laser, very satisfied. The surgery was scare-less and quick to recover. Dr. Phan, Dr. Tran and the team are professional and friendly. I would highly recommend to my family and friends. Btw, if you have any language preference, check with them. My consultant, Amber, speaks both English and Mandarin, she explained to me in details through Mandarin during my first visit. Highly recommended.