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Careers

For more information about a position or to apply please email your cover letter and resume to admin@elliseye.com. Please note the position you are inquiring about in the subject line.

For any questions, please call 1.800.SEE.SHARP (1.800.733.7427) or our El Cerrito office at 510.525.2600, or fill out the form at the bottom of the page.


 

ASC Director of Nursing/Administrator

Supervises daily clinical operations of the facility and manages the clinical and clerical staff in accordance with established Federal, State and accreditation regulations and guidelines, as well as established Ellis Eye & Laser Center / Cosmetic Laser Medical Center policies and procedures. Oversees patient care activities in preoperative, postoperative and intraoperative. Purchasing of required supplies, controlled drugs, and equipment. Responsible for staff development, orientation and staff discipline and appraisals.

Minimum Requirements:

  • Education/Experience/Licenses/Certificates/Eligibility:  Current California RN license, BLS and ACLS. BSN preferred. Minimum three (3) years of ambulatory surgery clinical experience as a registered nurse with one (1) years of administrative/management experience.
  • Eligibility:  All employees must be able to provide proof of their identity and their right to work in the United States.

Skills/Knowledge/Ability:

  • Interpersonal: Excellent communication skills; oral, written and presentation. Above average organizational skills. Demonstrates a positive, friendly, and courteous manner.  Serves as a role model to other staff members. Actively participates in the development of a healthy work environment.
  • Critical Thinking:  Demonstrates accountability, skill and knowledge to practice within scope of position responsibilities. Demonstrates an above average ability to organize, prioritize, analyze, anticipate, interpret, evaluate and problem solve to provide a safe, effective and functional environment. Ability to direct the activities of the staff and manage the personnel.
  • Knowledge:  Working knowledge and experience in ambulatory surgery environment, preferably operating room, including direct patient care. Ability to adhere to work schedule and manage time appropriately. Ability to effectively manage the activities and personnel in the facility. Knowledge of current nursing matters relating to healthcare management including QAPI. Ability to utilize resources in an organized and effective manner.
  • Machines, Equipment, Work Aides:  Standard operating room supplies and equipment. Computer, printer, copier, telephone and fax.
  • Physical Demands/Work Environment: See the Physical Demand Analysis form for information specific to this position.

Essential Competencies/Performance Expectations: 

  • Clinical Performance
    • Participates in patient care activities adhering to the requirements of the Operating Room RN and/or the Preop/PACU RN job descriptions when providing direct patient care.
    • Establishes implements and evaluates quality and standards of patient care in conjunction with medical staff and clinical staff.
    • Develops patient care protocols, preoperative and postoperative assessment procedures, nursing policies and procedures, physician standing orders and standard discharge instructions.
    • Evaluates nursing staff documentation and patient care through review of medical records.
  • Management of Resources/Inventory
    • Schedules qualified staff to provide required coverage for patient care adhering to applicable guidelines.
    • Establishes and oversees a system to ensure adequate supplies of controlled drugs, supplies, instrumentation and equipment are available to meet patient needs 100% of the time, within budgetary constraints.
    • Coordinates appropriate use of human and material resources, being mindful of budgetary constraints.
    • Provides adequate staffing coverage 100% of the time.
    • Accurately verifies time worked through regular review of time and attendance records.
    • Assures worked FTE ratio is within approved budget or appropriate justification is provided.
    • Cancels staff appropriately according to established protocol when census is low in order to remain within budgetary limits.
    • Supply inventory is maintained within approved budget.
    • Oversees/coordinates obtaining and returning of borrowed/rented equipment and supplies in the most cost effective and timely manner.
    • Ensures non-expired sterile packs and supplies are available 100% of the time for scheduled cases.
    • Ensures no missing or unaccounted for controlled substances 100% of the time and controlled substances are accounted for in accordance with procedures established in conjunction with the pharmacy consultant.
    • Identifies the need for and appropriately confers with the administrative staff on resource management issues. 
  • Management of Facility/Staff
    • Actively participates in planning and designing policies and procedures in collaboration with appropriate staff members.
    • Budgets and allocates resources according to priorities and stays within established guidelines.
    • Identifies work related improvement opportunities and analyzes them to identify causes and find solutions.
    • Acts decisively to implement solutions to resolve critical issues or improve processes.
    • Communicates clear understanding of job responsibilities, task objectives, deadlines and performance expectations.
    • Disseminates relevant information about decisions, plans and activities to people that need it for job performance.
    • Shares up-to-date information on center activities and policy changes in a timely manner.
    • Evaluates the performance of individuals through timely completion of competency assessments and skill checks.
    • Listens attentively to others. Tries to understand the meaning of the communication of others, perceives their needs and interests.
    • Works in harmony with others as a team leader.
    • Regularly meets deadlines related to individual as well as team performance on projects/assignments.
    • Accepts full responsibility for his/her actions.
    • Observes scheduled hours of work and puts in extra hours when necessary.
    • Exhibits competence in staff selection.
    • Provides a clear description of duties and responsibilities to staff.
    • Provides department orientation to staff on an ongoing basis including safety training. 
    • Delegates tasks to qualified staff members.
    • Adheres to established policies and procedures and sets an example of appropriate behavior.
    • Discusses changes which directly affect individuals or general staff prior to change, encourages suggestions and invites participation in decision making, incorporating the ideas and suggestions of others.
    • Allows staff to have substantial responsibility and discretion in carrying out work activities, handling problems and making important decisions.
    • Provides coaching to facilitate an employee’s skill acquisition, professional development and career advancement.
    • Facilitates the constructive resolution of conflict.
    • Encourages cooperation, teamwork and job ownership.
    • Provides praise, recognition, and appreciation for effective performance, significant achievements and special contributions.
  • Fiscal Management
    • Assists in preparation of annual budget for Governing Body approval.
    • Actively participates in budget/financial problem solving to promote fiscal responsibility.
    • Directs staff to regularly consider opportunities for revenue increases and expense decreases.
    • Budgets and allocates resources according to priorities and strives to stays within established guidelines.
  • Professional Development/Facility Promotion
    • Develops contacts with people who are a source of information and support.
    • Maintains contacts through periodic interactions including visits, telephone calls, correspondence, seminars and attendance at meetings and social events.
    • May participate in activities that promote a healthy community.
    • Demonstrates knowledge and professionalism with community and other organizational members.
    • Provides timely response and resolution to client complaints.
  • Communication
    • Listens respectfully, gives feedback directly, honestly and talks with others to clarify differences.
    • Utilizes translation services when needed.
    • Utilizes appropriate services when needed to communicate with employees and patients with speech and hearing disorders.
    • Effectively communicates and interacts with patients, their family, and other external and internal clients (including fellow employees) from diverse backgrounds.
  • Quality
    • Demonstrates a willingness to look at new ideas and work in a changing environment.
    • Understands, verbalizes and participates in the quality improvement process.
    • Supports initiatives designed to improve individual and organizational performance.
    • Provides appropriate patient care across the age span
    • Identifies and reports suspected child, spousal/partner, and elder abuse per protocol.

Patient Counselor

PLEASE ONLY APPLY IF YOU ARE SPANISH SPEAKING AND HAVE SALES/PATIENT COUNSELING EXPERIENCE **

Ellis Eye & Laser Medical Center is the Bay Areas’ premiere vision correction practice well-known and established center (San Francisco, Walnut Creek, El Cerrito, Corte Madera, San Jose, Roseville and Gilroy) treating LASIK, Cataract, Carnosidad and Cosmetic procedures. The company provides quality laser vision procedures for the best value. The company operates using FDA approved excimer lasers, diagnostic and laser refractive surgery treatments spearheaded by one of the USA’s most experienced surgeon – Dr William Ellis.

Are you bi-lingual? (Spanish/English). This is a MUST (pre-requisite).

Responsibilities: Job duties include but are not limited to…

  • Preferably, a minimum of five years’ experience in medical sales or consultation for a lasik practice/clinic/surgical environment.
  • Willingness to represent the practice at events and travel to various offices.
  • Counsel patients on the benefits of having surgery.
  • Must be available to work on Saturdays.
  • Primary patient liason to greet patients, assist with completion of paperwork, create, update and maintain accurate patient files, confirm and reschedule appointments and ensure patients have their meds and ensure effective communication with the surgery team members
  • Communicate with patients surgical pricing and packages, answering questions and guiding patients to have a positive experience. Educate patients about the benefits of their life-changing surgical procedure
    Provide pre-operative care to patient on surgery days and post-operative care to patients during surgery and post-operative appointments.
  • Obtain necessary patient history and payment information for procedures and assist with financing and informed consent documentation.
  • Previous experience in a direct to public selling position (preferably in the medical environment). Ophthalmology/Optical experience is preferred. Excellent communicator.
  • Professional appearance, solid work history. English and Spanish (required). Please do not apply if you speak another language other than Spanish.
  • A willingness to travel to 7 Bay Area locations.
  • Must be detail-oriented, with the ability to multi-task.
  • A bright and resourceful individual with strong written and communication skills.
  • Must bring a positive attitude every day to share with staff and patients and work well in teams and have a team player attitude.
  • Create a comfortable environment for patients
  • Willing to adapt to an ever-changing environment and be willing to learn. Strong organization skills and ability to work both independently and as part of a team.
  • Detail orientated, reliable, and motivated Patient Counselor representative who is able to multi-task in a fast-paced, high volume work environment.
  • Reliable transport as you will be required to commute between locations.

Qualifications:

  • Bachelors Degree with 4 or more years of experience working with people and sales profitability for a health or retail center, or equivalent combination of education and experience.
  • Goal orientated to achieve results. Demonstrated success selling a service or product in a consultative sales environment.
  • Demonstrate ability to influence and manage a customer/centric environment.
  • Must be patient service focused with ability to deliver high customer satisfaction. Prior sales consultative experience, with proven sales track record.
  • Prepare all paperwork and explain each document to the patient
  • Excellent verbal communication skills required, with the ability to develop relationships with patients to provide a positive experience.
  • Proficient with standard office equipment; able to multi-task comfortably; ability to work with a high degree of professionalism.
  • Experience answering phones and multi-tasking.
  • Exemplary organizational skills; willingness to be cross-trained and fill in for other staff members.
  • Strong attention to detail, with the ability to multi-task and work in a fast-paced, team-oriented, dynamic retail service environment.
  • Flexibility to adapt to and implement change.
  • Excellent verbal and written communication skills.
  • Basic computer skills with proficiency in Microsoft Office Suite.
  • Performance based sales experience in a retail service, commission environment strongly preferred.
  • Excellent communication, presentation, and listening skills are a must.
  • Need to have good computer skills.
  • Schedule all surgeries, pre-op and post-op visits
  • Coordinate the surgery schedule with satellite offices and should know how to manage busy situations and stay organized.
  • Develop relationships with potential patients
  • Work closely with Patient Services team to coordinate daily schedules and confirmations
  • Maintain primary relationship with patients and provide accurate information
  • Develop recommendations to improve processes.
  • Training will be provided for counseling!

Benefits:

Ellis Eye & Laser Medical Center is recognized as one of the Bay Area’s top LASIK practices. Besides a competitive salary we do offer our full-time staff a comprehensive benefits package and am looking for a positive attitude with a can-do work ethic.


Optometrist (OD) for busy LASIK practice in San Francisco

We are looking for an optometrist for a busy ophthalmology practice. We are an established refractive surgery center in the Bay Area. This is an excellent opportunity for an optometrist who is interested in practicing full-scope optometry in the LASIK industry.

Requirements:

  • Strong patient interviewing and counseling skills
  • Competence in refraction, topography, and other eye-diagnostic equipment
  • Competence inpatient care and urgent care
  • Comprehensive eye exams and general ophthalmology care
  • Provides the pre and post-operative LASIK/PRK examinations, evaluations, and patient care
  • Provides pre and post-operative examinations for cataract surgery
  • Experience with Refractive Surgery Center a plus
  • Familiar with standard concepts, practices, and procedures within a particular field
  • Relies on experience and judgment to plan and accomplish goals
  • A wide degree of creativity and latitude is expected
  • Bilingual Spanish/English a plus

We offer a competitive salary and an excellent benefits package. Schedule to be discussed.


Optometrist (OD) for busy LASIK practice in Roseville

We are looking for an optometrist for a busy ophthalmology practice. We are an established refractive surgery center in the Bay Area. This is an excellent opportunity for an optometrist who is interested in practicing full-scope optometry in the LASIK industry.

Requirements:

  • Strong patient interviewing and counseling skills
  • Competence in refraction, topography, and other eye diagnostic equipment
  • Competence inpatient care and urgent care
  • Comprehensive eye exams and general ophthalmology care
  • Provides the pre and post-operative LASIK/PRK examinations, evaluations, and patient care
  • Provides pre and post-operative examinations for cataract surgery
  • Experience with Refractive Surgery Center a plus
  • Familiar with standard concepts, practices, and procedures within a particular field
  • Relies on experience and judgment to plan and accomplish goals
  • A wide degree of creativity and latitude is expected
  • Bilingual Spanish/English a plus

We offer a competitive salary and an excellent benefits package. Schedule to be discussed.


Patient Counselor/Events Coordinator – Full Time (San Francisco/Bay Area) – Bilingual

Compensation: Salary based on experienced

Busy Ophthalmology practice specialized in LASIK surgery seeking a highly motivated person with great interpersonal skills, reliable, organized, and dependable and a team player. As a well-known established leader in the LASIK surgery field, Ellis Eye & Laser Medical Center is looking for a well-groomed, responsible, and positive individual to educate our patients about the benefits of this life-changing surgical procedure.

We require a minimum of five years’ experience in sales and direct selling positions preferably in the medical environment. As a Patient Counselor, you will be educating patients who are interested in LASIK, Cataract and Ptygerium scheduling their surgeries. The counselor prepares the surgery schedules, maintains files, and ensures effective communication with team members to keep a consistent flow throughout the department.

Auxiliary duties may also include obtaining necessary patient history and payment information for procedures, providing a comfortable environment for patients as well as prior authorizations, pre, and post-op instruction. Candidates will preferably have a background in surgery/clinical consultations and have great communication skills that ensure effective education and be willing to answer patient questions. You may cross-train as Events Manager with various responsibilities and must be able to work flexible schedule working between 8-5 pm Monday to Saturdays. During the summer months, the weekend schedule will apply.

We’re looking for an individual with past Ophthalmology/Optical experience and would prefer bilingual (English/Spanish). Willing to travel to six Bay Area locations. Must be detail-oriented, with the ability to multi-task. The position requires a bright and resourceful individual with strong written and communication skills.

Job duties include but are not limited to:

  • Achieve monthly revenue goals
  • Prepares all paperwork and explain each document to the patient and discuss financing/payment options to patients. Excellent communication, presentation, and listening skills are a must. Need to have good computer skills.
  • Counsels all patients explaining the benefits of LASIK surgery
  • Schedule all surgeries, pre-op and post-op visits
  • Coordinate the surgery schedule with satellite offices and should know how to manage busy situations and stay organized.
  • Bring a positive attitude every day to share with staff and patients and work well in teams and have a team player attitude. Willing to adapt to an ever-changing environment and be will to learn.
  • Develop relationships with potential patients
  • Work closely with Patient Services team to coordinate daily schedules and confirmations
  • Maintain primary relationship with patients and provide accurate information
  • Prefer previous background in a health facility, medical or ophthalmology is a plus.
  • Develop recommendations to improve the exams completion and conversion processes
  • Utilize all different databases to help patients get approval for financing their surgeries

Requirements:

  • Excellent communicator, professional appearance, solid work history. English and Spanish (required).
  • Some background in medical counseling/education/public relations or marketing. Strong organization skills and ability to work both independently and as part of a team.
  • Detail orientated, reliable, and motivated Patient Counselor representative who is able to multi-task in a fast-paced, high volume work environment.
  • Training will be provided for counseling.

Ellis Eye & Laser Medical Center is recognized as one of the Bay Area’s top LASIK practices. Besides a competitive salary, we do offer our full-time staff a comprehensive benefits package and am looking for a positive attitude with a can-do work ethic. We have six locations providing a wide range of services including LASIK, Cataract and Pterygium procedures.


LASIK Ambassador – Patient Services and Event Manager – Bilingual

We are currently seeking a qualified, high energy patient relationship candidate to work in a fast-paced ophthalmology practice t to manage patient relations for Ellis Eye & Laser Medical Center.

As a LASIK Ambassador, you must be a self-motivated, detail orientated, computer savvy, mature, reliable and hard-work professional who needs minimal supervision and who has a caring and friendly personality. You must enjoy a challenge, be flexible with your work schedule, be available over weekends (festivals) and contribute to a creative marketing team. You must enjoy a challenging, multi-faceted work environment and willing to travel to our six bay area offices. You should enjoy working with prospective patients and have worked in an office managing staff.

Patient care and management is our highest priority and the candidate must maintain a friendly attitude, possess exceptional communication skills and present a mature confident professional demeanor.

Qualifications:

  • Bilingual (English and Spanish) required
  • Excellent verbal and written communication skills with previous call center experience
  • Excellent computer skills and office software (Excel and Word)
  • Knowledge of medical terminology and protocol a plus
  • Strong computer scheduling experience
  • Previous experience with customer relationship management database
  • Meet/exceed daily dial expectations
  • At least 5 years of work experience, preferably as a sales telemarketing or customer relations
  • Accurate data entry, organized and detailed orientated
  • Ability to work on weekends and manage other marketing team members at weekend events
  • Ability to achieve a monthly common goal
  • Knowledge of proper telephone etiquette
  • Receive and answer prospective patient inquiries
  • Qualify leads by clearly understanding the types of services offered
  • Be a quick learner and know excel and database management
  • Excellent time management and organization skills required
  • Maintain practice’s high standard of care by ensuring a well-groomed and Professional presentation of yourself.
  • Familiarity with financial counseling and patient counseling preferred

Duties include but not limited to:

  • Meet and greet prospective patients at events
  • General medical office Call Center functions
  • Answering very busy multi-phone lines in a warm, cheerful and efficient manner
  • Schedule appointments for LASIK consultation at 6 offices
  • Experience with practice management software required
  • Event management – act as a liaison between on-site event staff
  • Speak directly to patients at the festival about LASIK and schedule their appointments
  • Capture appointment details and input into our CRM on Mondays after events
  • Provide exceptional customer experience and represent the doctors high standard of care
  • Set expectations of what patients can expect at the time of LASIK evaluation.
  • Input prospective patient information and follow up timeously by phone and written form.
  • Ensure a tidy and clean booth environment and experience for patients.
  • Confirm appointments, reschedule all patient’s appointments.

Event Duties and Responsibilities:

  • Everything listed above
  • Liaise with the marketing director and other festival staff to facilitate all elements of the festival programs
  • Transport event elements including but not limited to banners, booth signs, and collateral.
  • Completion of festival reporting and input of leads into the database.
  • Other duties as assigned

Requirements:

  • Must be available on specific weekends on staff schedule and have flexible weekend schedule availability
  • Basic knowledge of and passion for “vision correction” and LASIK initiatives (especially passionate about practice goals and patient satisfaction).
  • Strong communication skills, both oral and written
  • Must be a capable relationship and festival staff member, who has strong organization abilities, and attentive to details and show enthusiasm
  • Comfortable spending prolonged periods on your feet and have reliable transport.
  • Ability to physically maneuver and handle signage and staging assets – lifting boxes
  • No visible tattoos or piercings aside from ear lobes
  • Fluent in English and Spanish
  • Passion for medical practice development preferred – not required
  • Experience with canvassing and events preferred – not afraid to promote LASIK

Experienced Ophthalmic Technician/Supervisor

We are seeking experienced Ophthalmic Technicians for a busy ophthalmology practice with six California locations located in San Francisco, Walnut Creek, San Jose, Corte Madera, El Cerrito, San Jose, and Roseville. We are an established refractive surgery center and a leader in our field and we have six OD’s, six locations and are looking to expand our tech staff. Our surgeon specializes in LASIK, Cataract and Pterygium procedures.

We are seeking a technician/supervisor who is dynamic and focused on providing the best in patient care and who thrives on supervising staff and a leader in his field. He/she will be involved in promoting our refractive services. The ideal candidates will also have experience providing cataract surgical assistance and possess a strong desire to help other staff and be able to refract and perform ophthalmic tests and assist in the laser room.

Job responsibilities include:

  • Initiate documentation of patients’ vision correction, and all pertinent ocular findings accurately and in compliance with guidelines.
  • Perform testing to include visual acuity measurement, color vision testing, lensometry, keratometry, testing pupil function, tonometry, orbscan and other patient services as requested by the ophthalmologist. Administer topical ophthalmic and oral medications at the direction of the physician.
  • Assist with minor surgical procedures and laser treatments in the office. Inventory and maintain surgical instruments in accordance with OSHA standards. Remove and apply dressings as directed.
  • Educate patients regarding the administration of medications, and pre-post-operative instructions as directed by the physician. Complete requests for prescription refills as authorized by physicians with full documentation in the patient chart.
  • Inventory and maintain medications and medical supplies.
  • Open and close exam lanes daily, ensuring that equipment is cleaned and disinfected in an appropriate manner, battery-powered instruments are seated properly in recharge wells, slit lamps and projectors are switched off and are under covers. Assist with the maintenance of clinical examination equipment.
  • Perform other related duties as assigned under the guidance of the supervisor

Requirements:

  • Outstanding interpersonal skills as well as a neat and professional appearance.
  • At least 5 years of specialized ophthalmic experience.
  • Candidate should have strong patient interviewing and counseling skills, topography, and other eye diagnostic equipment, patient care and urgent care for LASIK, Cataract, and Pterygium.
  • JCAPO Certification a plus but not necessary.
  • Spanish speaking a plus but not necessary.
  • Willingness to travel and flexible schedule.

This is an excellent opportunity to join an exciting and professional medical team and to provide encouraging and life-changing services to our patients.

*Degree of supervision (i.e., direct, indirect), independence, and discretion: Position requires a great deal of initiative and the flexibility to handle multiple tasks simultaneously. Employee must maintain patient confidentiality.


Medical Receptionist for LASIK Practice (bi-lingual) (San Jose & Gilroy Offices)

JOB DESCRIPTION:

  • ** Front desk medical assistant for multiple location medical center – must be bi-lingual and willing to travel to San Jose and or Gilroy. (This is a fulltime position if applicant is willing to travel between these two offices or part time if not willing to travel). Must be bilingual (Spanish/English) as you will be engaging with patients who prefer to speak Spanish.
  • Maintains daily operation of medical front desk office by scheduling patients; performing check-in duties; answering phones; maintaining files.
  • Must be charismatic, extraordinarily friendly, energetic and outgoing, work independently, punctual, able to receive and implement feedback.
  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries; easing anxiety of patients by providing information as needed.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient’s arrival. Schedule and confirm patient appointments, surgeries, and consultations.
  • Receive and route messages and documents to appropriate staff.
  • Protects patients’ rights by maintaining confidentiality of personal and financial information. Ensures availability of treatment information by filing and retrieving patient records.
  • Compile and record medical charts, reports, and correspondence. Maintains operations by following policies and procedures; reporting needed changes.
  • Prepare front desk for opening and maintain the waiting area keeping it clean and organized. Answer incoming phones with appropriate greeting.
  • Greet patients as they walk into practice.
  • Create and track and complete encounter forms for all patients. Ensure all charts are property prepared and available prior to day of surgery.
  • File charts daily. Accept, record, process and prepare deposits and payments for the day.
  • Create bank deposit slips and carecredit transactions.
  • Complete cash journal receipts daily.
  • Complete all front desk task before 5pm. Schedule is strictly 8-5pm and prompt arrival is required each day.
  • Reliable transport and excellent work ethic.
  • Requires a high school diploma or its equivalent and 3-7 years of related experience.
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Works under immediate supervision.
  • Typically reports to a supervisor/office manager. If you want to work hard and with a group of people you like and respect.

Requirements:

You have (1) worked for a medical practice’s front desk for at least 4 years (2) high school certificate or equivalent (3) plus 7 years minimum of employment (4) experience with appointment setting software and Microsoft office suite (4) You are English and Spanish speaking. (5) You are reliable, well groomed, friendly, considerate and professional and have reliable transport.

Schedule: Full Time for San Jose location and Gilroy (prefer if you are willing to work in any of our six Bay Area locations when required and to be available to attend our weekend festival events when necessary) Time: 8-5pm – Monday to Friday and Saturday 8-2pm (5 day work schedule/mileage and or bart will be paid).


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