Hear what patients have to say about Ellis Eye and the IQ Laser Vision family!
10/10 highly recommended Lasik/Smile! Ive wore glasses since grade school and with the active lifestyle I have I knew one day I was going to get the procedure done. Everyone at IQ Laser was very friendly and welcoming. They answered all the questions I had and was very patient with me. Next day I my vision was 20/25 and hopefully itll be 20/20 or better as time passes! You definitely wont regret getting it done.
Quite literally the most sublime experience I've had at a clinic of any variety. Long story short, a bunch of people I know went here throughout the years without me knowing about it and all received world class laser eye surgery. I lost my glasses in Europe and was like you know what I need new eyes. Got recommended by a friend. I was treated like a VIP (Amber and Dr. Tran were absolute gems). Dr. Phan happens to know my dad too which was cool.Got the S.M.I.L.E. procedure done. Was a really quick and painless operation. A few days later I'm starting to see with my new eyes clearer than I would've seen with my glasses from before. Mind you, results may vary but for me, the whole process was simply perfection packaged in great customer service and hyper skilled eye doctors.
I had been skeptical of laser eye vision correction for the last 10 years, but finally made the decision to look into lasik after hearing 5 different friends share good experiences. After researching a few different centers in the LA area and speaking with 2 of them, I decided to go with Dr. Lin at IQ for the following reasons: (1) my close friend who has a much higher prescription than me and astigmatism did the SMILE procedure with him and has had perfect vision for over a year now; (2) my friends close friends also had good experiences at IQ; (3) Dr. Lins experience seemed just right; (4) IQ was highly professional, clean, and efficient; (5) they were able to schedule me for a same-day eye exam and procedure (whereas another place wanted me to wait a few weeks for the first appointment and then another few weeks for the procedure); and (6) they offer SMILE, which is better than lasik for so many reasons. Christine handled my pre-operation consultation and was super available and responsive via text to all of my questions, both before and after the procedure. The post-operation instructions were clear, and the healing was smooth as predicted. Dr. Lin had a highly competent yet approachable bedside manner, and most importantly a steady hand. Every single person I interacted with at the clinic had the best bedside manner and made me feel welcome and at ease - they clearly hire and retain an amazing professional staff. The office makes it easy to afford vision correction by offering a 24-month, interest-free payment plan, and on top of that, Ive already submitted my receipt for FSA reimbursement. Needless to say, I have been spreading the word about IQ to my family and friends and will continue to do so because Ive been so impressed by them.
Im writing this 6 hours after my procedure, so please bare with me. I have to say I really like this center! Staff are welcoming and polite, and try to do things in a timely manner. I was told that I would need to set aside a few hours to be there, which is what I expected. I believe I stayed at the center from 10am to 12:30pm. Staff were quick to cycle patients through the many steps before the procedure and make sure you understand what will be happening. As someone who has really bad anxiety, they most definitely calmed my nerves down. Going into the procedure was really scary for me, because of course no one likes their eyeballs being messed with. Dr. Ellis and his staff within the operating room were really patient with me and talked me through each step. The procedure took around 4 minutes in totality. Some people see better right away after the surgery, from what Ive heard, but I noticed my vision worsened. Now that Ive gotten home and Ive slept I notice that my vision is slowly restoring, and the itchiness is gone. I definitely recommend using this facility if you are considering getting LASIK eye surgery. Thank you guys so much!! Even as Im typing this Im noticing my vision is getting better :).
The entire staff was extremely informative, helpful, caring, and they made this experience unforgettable. After years of waiting and contemplating where to get my procedure, I am glad I chose to go with IQ Laser Vision. This place is a one-of-a-kind because they treat you more than just a patient. They were personal and took the time to answer all my questions and concerns. They explained the procedure throughly. I left the appointment with a clear idea of how my procedure would go minute by minute. The day of the procedure went extremely well. They planned everything down to a T. All I had to do was show up. They even communicated with my family on when and how to pick me up. Not only that, after the procedure, they were attentive and were constantly checking up on me. They ensured to answer any questions or concerns I had. Words cant explain how grateful I am for this amazing staff. My vision was a -10 for many years and now I am 20/20! I highly recommend and encourage you to give this staff a chance with your vision!